Shipping policy

We take every step seriously—especially the one that gets your MOOVES to your door.

Processing Time

  • Orders are processed within 1–3 business days, excluding weekends and holidays.
  • You’ll receive a confirmation email with tracking once your order ships.

Standard Shipping (U.S.)

  • Estimated Delivery: 3–7 business days
  • Shipping Fee: Free on orders over $80. Otherwise, $4.95.

Express Shipping (U.S.)

  • Estimated Delivery: 1–2 business days
  • Shipping Fee: Flat $12.95

Tracking Your Order

  • We’ll send a tracking link via email as soon as your order ships.
  • Prefer to check manually? Log in to your MOOVES account to view real-time updates.

Preorders & Out-of-Stock Items

If an item is marked as preorder, the estimated shipping date will appear on the product page and your confirmation email.

Delayed or Missing Deliveries

If your order is taking longer than expected, reach out to our support team at
support@moovesbaby.com We’ll make it right—quickly and kindly.

Customer Support

Have a question about your delivery, return, or anything else? We’re here Monday–Friday and typically respond within 1 business day.

For order issues (wrong item, damage, etc.), please include:

  • Your order number
  • A short description
  • A photo, if applicable