• Shipping Info

    See how fast your order will arrive and what it costs.

  • Easy Refunds

    Not the right fit? No worries—our returns are easy.

  • Order Status

    Track your order anytime using your email or account login.

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About Our Shoes

What makes MOOVES shoes special?

Our shoes are designed for healthy foot development, with flexible soles, soft materials, and podiatrist-informed structure.

Are MOOVES shoes good for first walkers?

Yes! They’re made specifically for early steps—supportive, lightweight, and easy to put on.

What materials do you use?

We use premium soft leathers and child-safe materials that are gentle on baby feet.

Where are your shoes made?

MOOVES is a U.S.-based brand. Our shoes are crafted with care and tested for quality.

Are MOOVES shoes machine washable?

We recommend spot cleaning only to preserve the leather and shape.

Shipping & Delivery

How long does shipping take?

Standard U.S. shipping takes 3–7 business days. We also offer 1–2 day express shipping.

So please check our Shipping Policy for more details.

When will my order ship?

Orders are processed in 1–3 business days. You’ll receive a tracking link when it ships.

What are your shipping rates?

Free standard shipping over $80. Express shipping is $12.95.

Do you ship internationally?

Currently, we only ship within the U.S.

Can I change my address after I order?

If your order hasn’t shipped yet, email us at support@moovesbaby.com as soon as possible. We’ll do our best to update the address before it goes out.

Returns & Exchanges

How do I return my shoes?

Visit moovesbaby.com/returns, enter your order info, and follow the steps to print a return label.

So please check our Refund Policy for more details.

Are returns free?

If your item isn’t final sale, a $4.95 return fee may apply. Exchanges are free.

How do I exchange for another size?

Select “Exchange” during the return process. We’ll ship the new size as soon as your return is scanned.

When will I get my refund?

Refunds are issued within 5–7 business days after we receive your return.

Can I return shoes that have been worn?

Unfortunately, we only accept returns for shoes in unused, unworn condition with original packaging.

Track My Order

How can I track my order?

You’ll get a tracking email when your order ships. You can also log into your MOOVES account.

My tracking link isn’t working—what should I do?

Email support@moovesbaby.com and we’ll help right away.

How soon will I get tracking info?

As soon as your shoes ship (within 1–3 business days), you’ll receive a link.

My package is delayed or missing—now what?

Contact us and we’ll make it right. We’re committed to resolving shipping issues fast.

Can I track my exchange shipment?

Yes! Once your exchange ships, you’ll receive a new tracking email just like with your original order.

Need More Help?

Didn’t find what you need above? Our support team is here with fast, thoughtful answers—just ask us.

Get in Touch

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